We have some bad news to report. We have seen 7 frames where the upper link has broken on the Jet 9. We have started some initial investigations into the cause.
We just got some of the failed links back and are sending them out for additional testing.
We feel it is our responsibility to inform you and to keep you posted about how we are going to rectify the situation.
We at this time do ask that you stop riding your Jet 9 and please have your local shop inspect the upper shock linkage for cracks. If you have a crack please contact us. If not we still must ask that you do not ride the bike further as there is always a potential for an injury due to a breakage.
Given our size we spend a huge amount of money on R&D testing. We use FEA analysis on our frames and parts, physical jig testing, and of course real world testing. Even with these safe guards in place things can still happen.
We hope you will be understanding and see that we are being open about this issue. We are riders just like you and know what a bummer it is to get something and not be able to use it. We are going to rectify the situation and get you back on the trails as fast and responsibly as we can. I’m sure this will be fodder for those “haters” but we will just have to take our lumps and move on.
To exchange your links check here for details
Chris & Steve
Niner Bikes
