We would like to apologize to Niner owners who have been patiently waiting for us to address the problems you have been experiencing with the Jet 9. Please understand it has nothing to do with Niner ignoring or not caring about our customers.
The fact is we have been very hard at work analyzing the issues with the Jet 9 so that we could fully understand the warranty cases we received and provide a definitive solution. This analysis included destructive testing, metallurgical study and FEA computer modeling. Using these methods we examined the quality of the base metal, filler material, heat affected zone of the weld, structural design and finish quality of the frames. We built over 20 new prototypes and tested them in every way imaginable.
In light of test results and after many hours of discussion on how best to serve our loyal customers, we decided to voluntarily recall Jet 9 frames with serial numbers from P8071682 to P8400454. These frames risk welding defects in the front and rear triangles that may lead to a premature failure of the frame. Unfortunately, there is no way to visually check for these weld defects. We must require that you stop riding the frame immediately because a failure could occur at any time.
We cannot overstate our concern in regards to these issues, and are investing significant portion of company resources into correcting the issue in the most expedited manner. Niner puts a lot of care into producing bikes that we are proud to put our name on. Our goal is to provide excellent customer service and we realize that ths recall is a huge inconvenience. The amount of time we have put into this testing process has caused production delays, leaving orders unfilled. We know that customers spent hard earned money on a Niner and now we are asking that you to send the frame back for replacement. For some people this is a second time. We cannot begin to explain how sorry we feel about this, but we promise we will make things right and thank you for your purchase, understanding and support.
More information can be found here
Showing posts with label Niner Bikes. Show all posts
Showing posts with label Niner Bikes. Show all posts
Thursday
Niner's 2009 R.I.P. 9 News
Here's the latest information received from Niner on the progress of the new RIP9...
The 2009 Rip 9 is coming down the pipe. Steve put some final touches on the frame, including a newly shaped top tube and removal of the pre-production gusset and support brace on the top tube (the frames we had at Interbike were still pre-production samples).
Through final testing and reshaping, the frame will be even stronger, cleaner and lighter than those shown at Interbike. Additionally, production frame welding will be neater.
On the color option front we have great news - the frame will be available in RAW! We've replaced the moondust grey with a raw finish to go with the ano black and milk dud ano for '09.
This first run will be limited so find your favorite Niner dealer to set up a deposit/pre-order.
FEATURES:
· Taper steerer tube technology
· Hydroformed top and downtubes
· Over 10 forged or extruded parts
· FEA and mechanical stress tested
· Real-world tested
· CVA™ Suspension technology
· 4.5" of travel, designed around 120mm travel forks
At Bike Bling we're taking pre-orders on the 2009 RIP9. The first batch will sell out fast, so if you're having thoughts on building one up this spring? Call us and we'll reserve one for you.
We still have some of the remaining 2008 JET9 frames at ridiculously low prices starting at $1299.00. They are selling fast. This is a great opportunity to join the Niner revolution and save. Click here for details.
The 2009 Rip 9 is coming down the pipe. Steve put some final touches on the frame, including a newly shaped top tube and removal of the pre-production gusset and support brace on the top tube (the frames we had at Interbike were still pre-production samples).
Through final testing and reshaping, the frame will be even stronger, cleaner and lighter than those shown at Interbike. Additionally, production frame welding will be neater.
On the color option front we have great news - the frame will be available in RAW! We've replaced the moondust grey with a raw finish to go with the ano black and milk dud ano for '09.
This first run will be limited so find your favorite Niner dealer to set up a deposit/pre-order.
FEATURES:
· Taper steerer tube technology
· Hydroformed top and downtubes
· Over 10 forged or extruded parts
· FEA and mechanical stress tested
· Real-world tested
· CVA™ Suspension technology
· 4.5" of travel, designed around 120mm travel forks
At Bike Bling we're taking pre-orders on the 2009 RIP9. The first batch will sell out fast, so if you're having thoughts on building one up this spring? Call us and we'll reserve one for you.
We still have some of the remaining 2008 JET9 frames at ridiculously low prices starting at $1299.00. They are selling fast. This is a great opportunity to join the Niner revolution and save. Click here for details.
Saturday
Niner Jet 9 Rocker Issues
We have some bad news to report. We have seen 7 frames where the upper link has broken on the Jet 9. We have started some initial investigations into the cause.
We just got some of the failed links back and are sending them out for additional testing.
We feel it is our responsibility to inform you and to keep you posted about how we are going to rectify the situation.
We at this time do ask that you stop riding your Jet 9 and please have your local shop inspect the upper shock linkage for cracks. If you have a crack please contact us. If not we still must ask that you do not ride the bike further as there is always a potential for an injury due to a breakage.
Given our size we spend a huge amount of money on R&D testing. We use FEA analysis on our frames and parts, physical jig testing, and of course real world testing. Even with these safe guards in place things can still happen.
We hope you will be understanding and see that we are being open about this issue. We are riders just like you and know what a bummer it is to get something and not be able to use it. We are going to rectify the situation and get you back on the trails as fast and responsibly as we can. I’m sure this will be fodder for those “haters” but we will just have to take our lumps and move on.
To exchange your links check here for details
Chris & Steve
Niner Bikes
We just got some of the failed links back and are sending them out for additional testing.
We feel it is our responsibility to inform you and to keep you posted about how we are going to rectify the situation.
We at this time do ask that you stop riding your Jet 9 and please have your local shop inspect the upper shock linkage for cracks. If you have a crack please contact us. If not we still must ask that you do not ride the bike further as there is always a potential for an injury due to a breakage.
Given our size we spend a huge amount of money on R&D testing. We use FEA analysis on our frames and parts, physical jig testing, and of course real world testing. Even with these safe guards in place things can still happen.
We hope you will be understanding and see that we are being open about this issue. We are riders just like you and know what a bummer it is to get something and not be able to use it. We are going to rectify the situation and get you back on the trails as fast and responsibly as we can. I’m sure this will be fodder for those “haters” but we will just have to take our lumps and move on.
To exchange your links check here for details
Chris & Steve
Niner Bikes
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